We are a team of dedicated, customer service-driven professionals fueled by “What’s Next” in luxury amenity management, construction, and design.

THE “ELITE” DIFFERENCE

ELITE’s Founders and Principals Michael Zuchelli and Andrew Meditz are the driving forces behind the company’s impressive growth in luxury amenity management. With this talented duo at the helm, ELITE has soared to become the lifestyle company of choice among prominent developers, property managers, pool and fitness facilities, and private clubs.

Jon Matzelle

Director of Operations

Jon is an “ELITE Lifer,” having been with the company since it opened its doors in 2006. He works directly with all of the company’s 70+ clients, ensuring that ELITE’s Standard Operating Procedures are implemented at each client location, state guidelines are followed, and the ELITE staff is properly certified and trained.

One of Jon’s many accomplishments is the development of an in-house ELITE Management Training program that encourages continuing education for the company’s top-notch staff. It is why our luxury amenity brand consistently attracts ELITE-level talent and one of the many reasons our seasonal employees return year after year.

Nick Santo

Director of Communications and Compliance

Over the past ten years, Nick has climbed the ranks of ELITE Amenity Management, becoming an integral part of company’s success. Nick supervises all of the company’s corporate information technology projects, including the development of ELITE training modules, the ELITE website, and internet security. He has spearheaded client and staff onboarding programs that have significantly increased the company’s efficiencies, and he supervises the compliance regulations for over 70 ELITE-run sites.

But Nick isn’t limited to technological and organization wizardry; he is super creative with an eye for marketing and branding. Nick is extensively involved with the launch of the ELITE Wellness brand and APP. He also coordinates company communications including monthly newsletters, flyers, and collateral pieces.

Nick Santo

Director of Communications and Compliance

Over the past ten years, Nick has climbed the ranks of ELITE Amenity Management, becoming an integral part of company’s success. Nick supervises all of the company’s corporate information technology projects, including the development of ELITE training modules, the ELITE website, and internet security. He has spearheaded client and staff onboarding programs that have significantly increased the company’s efficiencies, and he supervises the compliance regulations for over 70 ELITE-run sites.

But Nick isn’t limited to technological and organization wizardry; he is super creative with an eye for marketing and branding. Nick is extensively involved with the launch of the ELITE Wellness brand and APP. He also coordinates company communications including monthly newsletters, flyers, collateral pieces.

Duncan MacIntosh

Chief Aquatic Engineer

Having designed and built pools on five Continents over the past 40 years, Duncan is ELITE’s “secret weapon;” a sought-after engineer who has expertly serviced the company’s clients throughout the New York metropolitan area since 2009.

Duncan is the backbone of ELITE’s Aquatic Construction & Design division. He holds a degree in Hydrodynamic Engineering from the British Naval Academy, is a certified commercial diver, and a two-time National Pool & Spa Institute Gold Award winner. Duncan is an expert in structural and esthetic design and construction, alteration, renovation, repair, and maintenance of all rebar and gunite, steel wall, and membrane fabricated structures.

Lita Rafael

Director of Fitness NYC

A former award-winning fitness competitor, Lita is as passionate about the exercise industry as she is about providing unparalleled wellness experiences for all ELITE clientele in Manhattan. Lita joined ELITE in 2016, and she oversees all phases of the ELITE’s wellness programs and instructors, including all group fitness classes and private sessions, personal training instructors, swim lesson instructors, massage therapists and more. She prides herself on finding just the right person for each client and also optimizing career opportunities for outstanding wellness professionals.

Lita plays a key role in ELITE’s Fitness Design & Construction division. From facility evaluation and gym planning to equipment purchasing, fitness program development, and staffing, Lita and the ELITE team transform the ordinary into the exceptional.

Lita Rafael

Director of Fitness NYC

A former award-winning fitness competitor, Lita is as passionate about the exercise industry as she is about providing unparalleled wellness experiences for all ELITE clientele in Manhattan. Lita joined ELITE in 2016, and she oversees all phases of the ELITE’s wellness programs and instructors, including all group fitness classes and private sessions, personal training instructors, swim lesson instructors, massage therapists and more. She prides herself on finding just the right person for each client and also optimizing career opportunities for outstanding wellness professionals.

Lita plays a key role in ELITE’s Fitness Design & Construction division. From facility evaluation and gym planning to equipment purchasing, fitness program development, and staffing, Lita and the ELITE team transform the ordinary into the exceptional.

Nicolas Chavez

Manager of New Business Development

Nick understands how premium sports and hospitality brands achieve success having studied under such recognized organizations such as the New York Yankees, and the International Olympic Committee while in graduate school and working for Hillstone Restaurant Group, and the New York Cosmos post-graduation. His desire to further cultivate knowledge of the premium luxury amenity industry led Nick to ELITE in 2012. He is responsible for the onboarding of all new contracts, including hiring all staff and implementing new membership software and Standard Operating Procedures for company protocols and procedures.

Nick’s extensive travels around the globe have also sparked his fascination with customized hospitality experiences as well as creative urban living and planning. His exposure to new ideas and innovations helps ELITE stay at the forefront of the luxury amenity market.

Sophia Chronopoulos

Event Coordinator

As Event Coordinator, Sophia curates exclusive and diverse community experiences to enhance resident life. Sophia is a New York City native who studied film and media studies at Hofstra University and Queens College. Sophia funneled her lifelong creative nature into a passion for the event and hospitality industry when she joined ELITE in 2012.

Over the course of her experience at ELITE, Sophia has worked as an on-site manager, creating and managing an extensive event calendar for ELITE’s portfolio of residential buildings and venues. Her ingenuity, compassion, and leadership offer a unique skill set, catering to the complex variables of event planning and resulting in memorable experiences for clientele.

Sophia Chronopoulos

Event Coordinator

As Event Coordinator, Sophia curates exclusive and diverse community experiences to enhance resident life. Sophia is a New York City native who studied film and media studies at Hofstra University and Queens College. Sophia funneled her lifelong creative nature into a passion for the event and hospitality industry when she joined ELITE in 2012.

Over the course of her experience at ELITE, Sophia has worked as an on-site manager, creating and managing an extensive event calendar for ELITE’s portfolio of residential buildings and venues. Her ingenuity, compassion, and leadership offer a unique skill set, catering to the complex variables of event planning and resulting in memorable experiences for clientele.

Lisa Pecunia

Office Manager

With 25 years of experience in the customer service industry, Lisa is the backbone of ELITE Amenity Management, keeping all phases of the company running efficiently. She is a consummate team player who also works directly with ELITE’s Principals to assist and execute their directives while handling payroll for over 750 employees and accounting duties.

As a former successful retail business owner, Lisa appreciates the challenges of entrepreneurship and implements office systems and protocols that allow ELITE to maintain efficiency while continuing its exponential growth. She also actively assists with the company’s career placement, presently working with The Lexington School of the Deaf to create job opportunities for its students.